COVID-19 Safe Travel Practices

UPDATED: 13th January 2022

Dear Guests,

Please see below updated information on procedures for Check-in on departure day.

Check-in on Thursday at the Mike Ball office between 8:30am and 4:00pm located at 3 Abbott Street, Cairns. Queensland Government now requires all businesses to have digital contact tracing in workplaces. You are required to scan the QR Code displayed at the door and enter your details before entering the Mike Ball office.

You must complete the MBDE Covid-19 Declaration form up to 3 days prior to your departure. Click Here

We recently implemented RAT testing of all guests and crew on the day of departure; unfortunately owing to a lack of supply Australia-wide, this is currently not possible. As such, we are requesting all guests to endeavour to secure and complete their own test within 72 hrs of travel; we further recommend maintaining all good practices surrounding social distancing and mask-wearing.

Supply pending, our crew will continue to be tested prior to travel and we will likely re-implement the testing of all guests and crew when RAT kits become available.

Please note: If you experience signs or symptoms as per MBDE travel declaration form prior to travel, you should consider postponing your expedition and rebook for a later date, or if onboard, you will be required to isolate to your cabin. This applies to both guests and crew.

We understand that a positive result is both disappointing and inconvenient, however the health and safety of all concerned is extremely important; reservations will assist you with your options and future expedition availability.

Please see this handy link on how to complete a Rapid Antigen Test. Note: Tests will vary.

If you have any questions or concerns, please do not hesitate to contact us.

Thank you for your understanding.

Mike Ball Dive Team

T: +61 7 4053 0500
W: www.mikeball.com

Office Hours:
Monday – Friday: 8:00am to 4:30pm AEST
Saturday –  Sunday: Closed

COVID Vaccination: As from January 2022 as part of our ongoing commitment to passenger and staff safety it will be a requirement for all guests to be fully vaccinated in order to be able to travel. Proof of vaccination will be required prior to travel, failure to provide proof will result in travel being denied and cancellation of booking.

Travel to Australia: Please see immigration for up to date information – Australian Immigration.

For hygiene purposes, please bring your own ‘quick-dry towel’ for dive deck use and water bottle. Ensure you have packed your own face mask.
Cabin towels and linen are provided onboard.

Entry to Mike Ball Dive Expeditions Office: Queensland Government now requires all businesses to have digital contact tracing in workplaces. You are required to scan the QR Code displayed at the door and enter your details before entering the Mike Ball office.

How to use the Check In Qld app:

  1. Guests and staff will need a compatible phone or tablet device and ensure their internet connection is switched on.
  2. They will need to download the Check In Qld app from Google Play Store or the Apple App Store.
  3. They will then register their details (required for the first time only).
  4. At participating venues, they will need to open the Check In Qld app, select ‘Check In Now’ and hover their smartphone over the displayed Check In Qld QR code at the venue.
  5. The app allows users to add any additional people with them at the time.
  6. When the check-in is complete, users should show venue staff the app successful check in screen.

 

Under Public Health Directions, we are required to comply with the Queensland Tourism & Accommodation COVID Safe Industry Plan, which shows how we will keep our guests and staff safe. Further to this, we have an approved Health Management Plan and comply with the Covid Safe Checklist for Dining.

PRE-SCREENING

All upcoming guests are sent a Covid Declaration Form 6 days prior to departure date and asked to return the form within 72 hours of boarding. If any significant health/hot spot concerns are highlighted, guests will be directed to postpone their expedition. Flexible cancellation policies have been established to deter false declarations. All staff are also required to complete this form prior to commencing their shift.

ENVIRONMENTAL CLEANING & DISINFECTION

Spoilsport is fitted with non-ducted air-conditioning system that is routinely treated with antibacterial solutions. High contact services, like door handles, taps, coffee machine and tabletops are cleaned and disinfected a minimum of 6 times daily. Shared bathroom and shower facilities are cleaned and disinfected hourly, between the hours of 6am and 10pm. Guests can determine the level of servicing to their cabin, by utilising prompt cards. All hire equipment is cleaned and disinfected between uses. Our procedures are in accordance with advice outlined in the Environmental Cleaning and Disinfection Principles for COVID-19 .

HYGIENE

Hand sanitising and wash stations are readily available throughout the vessel; particularly at communal entrances/exits. Masks are provided for all passengers who become unwell, or for any guest or crew who choose to wear them in communal spaces.

SOCIAL DISTANCING

Spoilsport, is a spacious 30m multi-tiered catamaran with 4 decks. Nevertheless, our reservation staff are closely monitoring every expedition and capping passenger numbers in relation to travel bubbles and social distancing ease. Dive stations are appropriately divided between bubbles and multiple tender trips will be available to allow for distancing onboard.

DINING EXPERIENCE

Our chef and crew are certified in safe food handling and Covid Safe dining practices. Our dining experience is renowned amongst Spoilsport guests; not only for its high quality, diverse cuisine, but also for the social environment created at mealtimes. We have endeavoured to maintain this environment within the parameters of Queensland Health directives. Self-service table buffets have been replaced with table service and staff manned buffets.

STAFF TRAINING

All staff have received comprehensive training on our Covid Safe Plan, required PPE and their modified tasks. They review all procedures and regulation updates before commencing each shift, to ensure they remain current with everchanging advice from Queensland Health.

RESPONSE PLAN & CONTACT TRACING

We have developed a Government approved response plan if a suspected case occurs onboard. Tourism businesses have an important role to play in supporting health authorities in contact tracing. Disclosure of your personal information will be done on a strictly needs-to-know basis, and information will be de-identified where possible.

SAFE PLAN IN COMPLIANCE with

 

Booking Conditions

Cancellation Policy:
More than 60 days prior to departure: deposit refundable, less 1.8% credit card transaction fee.
Between 60 – 30 days prior to departure: Deposit not refundable. Credit valid for 2 years.
Within 30 days of departure: 100% forfeit. Credits only offered for cancellations directly resulting from a pandemic;
relevant documentation required.

If you have any further questions please do not hesitate to contact reservations.

Reservations: Monday to Friday 8:00am – 4:30pm AEST
Phone:+61 7 4053 0500
Email: resv@mikeball.com