COVID-19 Safe Travel Practices


About our Safe Travel Practices

Prior to re-opening our expeditions in June 2020 we introduced our new Queensland Health Government endorsed Covid-19 Safe Travel Practices (set out in brief below).

Extensive systems, procedures and training has taken place to ensure compliance recommendations are met or exceeded, providing the safest environment possible for both guests and crew.

Spoilsport, being a large 30m (100ft) multi-teared catamaran, allows for social distancing to be very manageable with her spacious decks both inside and out. None the less, great emphasis is placed on guests and crew to ensure we continue to communicate for the maintenance of this plan prior to and during our expeditions, thus ensuring the safest environment at all times during your time spent with us.

We look forward to welcoming you either for your first liveaboard experience or to the many of our repeat guests and we trust you will have a truly unforgettable experience.

Stay safe and healthy.


Craig Stephen
Managing Director

Travel to Australia: Please see immigration for up to date information – Australian Immigration.

 

Under Public Health Directions, we are required to comply with the Queensland Tourism & Accommodation COVID Safe Industry Plan, which shows how we will keep our guests and staff safe. Further to this, we have an approved Health Management Plan and comply with the Covid Safe Checklist for Dining.

PRE-SCREENING

All upcoming guests are sent a Covid Declaration Form 6 days prior to departure date and asked to return the form within 72 hours of boarding. If any significant health/hot spot concerns are highlighted, guests will be directed to postpone their expedition. Flexible cancellation policies have been established to deter false declarations. All staff are also required to complete this form prior to commencing their shift.

ENVIRONMENTAL CLEANING & DISINFECTION

Spoilsport is fitted with non-ducted air-conditioning system that is routinely treated with antibacterial solutions. High contact services, like door handles, taps, coffee machine and tabletops are cleaned and disinfected a minimum of 6 times daily. Shared bathroom and shower facilities are cleaned and disinfected hourly, between the hours of 6am and 10pm. Guests can determine the level of servicing to their cabin, by utilising prompt cards. All hire equipment is cleaned and disinfected between uses. Our procedures are in accordance with advice outlined in the Environmental Cleaning and Disinfection Principles for COVID-19 .

HYGIENE

Hand sanitising and wash stations are readily available throughout the vessel; particularly at communal entrances/exits. Masks are provided for all passengers who become unwell, or for any guest or crew who choose to wear them in communal spaces.

SOCIAL DISTANCING

Spoilsport, is a spacious 30m multi-tiered catamaran with 4 decks. Nevertheless, our reservation staff are closely monitoring every expedition and capping passenger numbers in relation to travel bubbles and social distancing ease. Dive stations are appropriately divided between bubbles and multiple tender trips will be available to allow for distancing onboard.

DINING EXPERIENCE

Our chef and crew are certified in safe food handling and Covid Safe dining practices. Our dining experience is renowned amongst Spoilsport guests; not only for its high quality, diverse cuisine, but also for the social environment created at mealtimes. We have endeavoured to maintain this environment within the parameters of Queensland Health directives. Self-service table buffets have been replaced with table service and staff manned buffets.

STAFF TRAINING

All staff have received comprehensive training on our Covid Safe Plan, required PPE and their modified tasks. They review all procedures and regulation updates before commencing each shift, to ensure they remain current with everchanging advice from Queensland Health.

RESPONSE PLAN & CONTACT TRACING

We have developed a Government approved response plan if a suspected case occurs onboard. Tourism businesses have an important role to play in supporting health authorities in contact tracing. Disclosure of your personal information will be done on a strictly needs-to-know basis, and information will be de-identified where possible.

SAFE PLAN IN COMPLIANCE with

 

Booking Conditions

Cancellation Policy:
More than 60 days prior to departure: deposit refundable, less 1.8% credit card transaction fee.
Between 60 – 30 days prior to departure: Deposit not refundable. Credit valid for 2 years.
Within 30 days of departure: 100% forfeit. Credits only offered for cancellations directly resulting from a pandemic;
relevant documentation required.

If you have any further questions please do not hesitate to contact reservations.

Reservations: Monday to Wednesday 8:00am – 4:30pm AEST
Phone:+61 7 4053 0500
Email: resv@mikeball.com